If you have a concern about our services, we ask that you contact us first at office@dts-logistic.com or +40 314 251 815. We aim to resolve every matter directly and in good faith.
In Romania, consumer rights are overseen by the Autoritatea Națională pentru Protecția Consumatorilor (ANPC). You can find information about your rights and how to file a complaint on the ANPC website.
Under Romanian legislation (implementing EU Directive 2013/11/EU), consumers may use the Alternative Dispute Resolution (Soluționarea Alternativă a Litigiilor — SAL) mechanism managed by ANPC to resolve disputes out of court.
The European Commission's Online Dispute Resolution (ODR / Soluționarea Online a Litigiilor — SOL) platform was discontinued on 20 July 2025 under Regulation (EU) 2024/3228. For cross-border consumer disputes, the European Commission now maintains a list of certified dispute-resolution bodies across the EU Member States, Norway and Iceland.
Questions about this document? Contact us at office@dts-logistic.com or +40 314 251 815.
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