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Consumer Dispute Resolution

Information on out-of-court dispute resolution for consumers, as required under Romanian and EU law.

Amicable settlement

If you have a concern about our services, we ask that you contact us first at office@dts-logistic.com or +40 314 251 815. We aim to resolve every matter directly and in good faith.

ANPC — National Authority for Consumer Protection

In Romania, consumer rights are overseen by the Autoritatea Națională pentru Protecția Consumatorilor (ANPC). You can find information about your rights and how to file a complaint on the ANPC website.

ANPC — official website ↗

SAL — Alternative Dispute Resolution

Under Romanian legislation (implementing EU Directive 2013/11/EU), consumers may use the Alternative Dispute Resolution (Soluționarea Alternativă a Litigiilor — SAL) mechanism managed by ANPC to resolve disputes out of court.

ANPC SAL — Alternative Dispute Resolution ↗

EU Online Dispute Resolution (ODR) — platform closed

The European Commission's Online Dispute Resolution (ODR / Soluționarea Online a Litigiilor — SOL) platform was discontinued on 20 July 2025 under Regulation (EU) 2024/3228. For cross-border consumer disputes, the European Commission now maintains a list of certified dispute-resolution bodies across the EU Member States, Norway and Iceland.

EU list of consumer dispute-resolution bodies ↗Your Europe — consumer advice ↗
These mechanisms apply to consumers. Commercial (business-to-business) relationships are governed by our Terms & Conditions, including their governing-law and jurisdiction provisions.

Questions about this document? Contact us at office@dts-logistic.com or +40 314 251 815.

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