The transportation industry is one of the most volatile markets: metaphorically and per se. Considering the amount of operations involved in a door-to-door transportation, the amount of people getting in contact with the cargo and the time spent on-route, the risks of occurring incidents are relatively high.

We understand how stressful claims handling may become. At DTS, we take that burden off and further assist our clients throughout the claims handling process. We cover and maintain all correspondence with the shippers, consignees and carriers, aiming to mediate and get the most positive outcome for our client. Claims handling refer to various aspects and circumstances deemed relevant to establish causation and materiality. A favourable outcome would be ultimately assessed by our experienced staff, who would be your eyes and ears throughout the case. 

In terms of the nature of the claim, there are various aspects to determine fault and causation, this being done by a well-established chain of events, all backed-up by appropriate documentation and evidence. We would need your cooperation and transparency in order to provide you with the best solution.

Often times, claims are related to:

  • Shortage
  • Contamination
  • Damage
  • Deviation
  • Lost & found
  • Theft
  • Illegality

No matter how crucial the situation is, we know that time is of the essence and will proceed accordingly. Our team would deal with these matters at their best capacity. However, there are certain circumstances or events that would need the involvement of third parties such as lawyers, arbitrators, investigators and police. Our liability is limited to our capacity to solve matters internally via correspondence.